HSBC Bank Credit Cards

If you haven't received any SMS updates regarding your HSBC credit card application, follow these steps:

1. Check your mobile network or spam folder: Sometimes, SMS alerts may be delayed due to network issues or blocked by your phone settings.
2. Call HSBC: Provide your application details and request a real-time update.
3. Visit an HSBC Branch: If there is a significant delay in receiving updates, visiting a branch can help clarify your application status.

If your application is still under review, HSBC may need additional time to verify your documents before providing an update.

To track your HSBC credit card application status in India, you have the following options:

• SMS alerts: HSBC will send SMS notifications to your registered mobile number to keep you updated on the progress of your application.
• Phone banking: Call HSBC and provide your application reference number or other relevant details to get a status update.
• Branch visit: If you prefer face-to-face assistance, visit an HSBC branch with your application details for an update.

Once you apply for an HSBC credit card, you will receive timely SMS alerts on the mobile number provided in your application. These alerts will keep you informed about your application status at various stages of processing.

If you do not receive an update or need further clarification, you can check your status by:

• Contact HSBC's customer service and provide the necessary details to get a real-time update.
• You can visit the nearest HSBC branch with your application reference number and inquire about your status.

To apply for an HSBC Credit Card you can:

• Visit the credit card section on their website www.hsbc.co.in/credit-cards/www.hsbc.co.in/credit-cards/ View credit cards on offer from HSBC. Simply click the "Apply Now" icon to initiate your application or
• Call HSBC PhoneBanking numbers and they will arrange for a representative to visit you or
• Visit the nearest HSBC branch in India

Your HSBC credit card approval status will be communicated to you via SMS on your registered mobile number. You may also receive an email confirmation if your contact details are registered with HSBC.

If your credit card is approved, HSBC will notify you of the next steps, including dispatch details and activation procedures. If you haven't received confirmation within the standard processing time, consider reaching out to HSBC phone banking for further assistance.

If your HSBC credit card application is under review, it means HSBC is still processing your request. This could be because HSBC is:

• Verifying the information provided in your application.
• Conducting background or credit score evaluations.
• Assessing your eligibility involves additional document verification.

If your application is under review for more than two weeks, it is advisable to:

• Call HSBC phone banking to check if additional details are required.
• Visit an HSBC branch to speak with a representative for further clarification.

Once HSBC completes the review, you will receive an SMS update with your application status.

Once HSBC receives a complete credit card application along with all the required documents, it typically takes up to 2 weeks for processing.

After approval, the credit card is dispatched, and you should receive it within 7 working days. However, delays may occur due to document verification or additional checks. If your application is taking longer than expected, you can check the status via SMS updates or by calling HSBC customer service.

HSBC Credit Cards have been designed to complement your lifestyle. We currently offer credit cards which extend a host of offers ranging from travel privileges to dining, shopping and more.

Please visit the credit cards section on their website for details on the various credit cards they offer, product features, benefits and eligibility criteria.

If your HSBC credit card has been approved and dispatched, you will receive an SMS notification with the tracking details. You can track your card's shipment using the Airway Bill number provided in the SMS on the courier service's website:

• Blue Dart: Enter your Airway Bill number to track your shipment.
• DHL: Use the tracking number to check the status of your delivery.

If you do not receive your credit card within 7 working days, call HSBC phone banking for assistance.

Please note that the original documents need to be originally sighted and verified by a bank official:

• Self-attested recent passport size photograph of the applicant
• Self-attested copy of a valid photo identity document (please refer to the list below for details)
• Self-attested copy of your residence address proof (please refer to the list below for details)
• Self-attested copy of the latest salary slip or income tax returns or Form 16

Know Your Customer (K.Y.C.) Documents

• Proof of Identity (any one)
• Passport
• Election/Voter's ID
• Permanent driving licence
• Permanent Account Number (PAN) card
• Aadhaar card
• National Rural Employment Guarantee Act (NREGA) job card

Proof of Address (any one)

• Passport
• Election/Voter's ID
• Permanent driving licence
• Society outgoing bill (only from registered societies)
• Electricity/Water/Telephone bill
• Gas bill (pipeline connection only)
• Property tax bill
• Domicile certificate with address issued by Municipal

Corporation

• Registered rent/lease agreement (registered with state government or similar registration authority)
• Government employee ID card
• Defence ID card
• Aadhaar card
• National Rural Employment Guarantee Act (NREGA) job card

If you have a reference number from your credit card application, you can use it to check your status by:

• Calling HSBC customer service and providing the reference number for verification.
• Visiting an HSBC branch and inquiring about your application using the reference number.

If your application has been pending for more than 2 weeks, it may be delayed due to:

• Incomplete documentation: Missing or incorrect documents can slow down processing.
• Verification checks: HSBC may be conducting additional background checks.
• High application volume: Processing may take longer during peak periods.

To track a delayed application:

• Call HSBC phone banking to check if any additional documents or actions are required.
• Visit an HSBC branch to get an in-person update.

Monitor your SMS updates for any communication from HSBC regarding your application.

HSBC Bank is headquartered in London, United Kingdom, at 8 Canada Square in Canary Wharf. However, in June 2023, the bank announced its intentions to exit this building when its lease expires in 2027, stating their intention to move to a building in the City of London near St Paul's Cathedral.

You will receive timely alerts on the credit card application status by way of an SMS on the mobile number stated on your application form. Alternatively, you may also check the status of your application by calling our PhoneBanking number in your city.